A great help
I just wanted to say thank you to your team, who, yesterday morning were a great help to me and mum. I went to visit mum at home and unfortunately she was slipping out of her chair. I could not get her up and was alone. I phoned your number and was welcomed by a friendly lady who arranged for a couple of carers to come by and help us within twenty minutes. It was such a relief to be able to count on yourselves and to know that you really do care about your clients. Thank you once again.
Kindness and compassion
I just wanted to say how delighted we are with the care my dad, is receiving from your agency. Your staff have shown great kindness and compassion to us all. Please pass on our thanks. My mother would like to say that she receives ‘the very best of care and that she is totally satisfied with it’ From a family perspective the care my mother receives is above and beyond her care needs. Staff are truly caring and even visited my mother whilst in hospital. They care for the family as well, supporting us at a very difficult time and always offer support in a very compassionate, caring manner. My mother is treated with the utmost dignity and respect and we look upon her care staff as friends, who are welcome in our home and as part of our family.
Case Studies:
Independent living
Mrs D is a physically disabled Service User who receives the following support:
- Hoist assistance
- Food preparation
- Incontinence care
To help her achieve her personal outcome of living independently within the local community, we provide person-centred support through helping her out of bed, taking her to the commode and preparing food during 4 daily visits. We help her to achieve her outcome of being an active part of her local community through supporting her to attend a local social club.
A supportive daily routine
Mrs T is a Service User with organic mental health issues, including dementia. To achieve her outcomes of living a satisfying life while maintaining her independence, we support her with the following:
- Washing
- Dressing
- Incontinence
- Medication management
- Domestic duties
Support with sensory impairments
Ms B is a Service User with sensory impairments of taste and smell, which negatively affects her dietary habits and nutritional intake. To support Ms B to maintain a healthy diet, our team of 2 Support Workers completed specialist nutrition training, which covered:
- Food preparation
- Nutritional needs
- Weight monitoring
- Maintaining Service User choice/control
Applying their knowledge of support, our Support Workers are helping Ms B to regain weight through maintaining a healthy, balanced diet.
Acquired brain injury (ABI)
Mr K is a Service User with an ABI who receives support from our team of 4 Support Workers. We provide 2 carers per visit. The support we provide includes, but is not limited to:
- Hoist assistance
- Washing/bathing
- Dressing
- Incontinence
- Community access
To help him achieve his outcome of living independently within his local community, we provide person-centred support 4 times a day. For example, we support him with attending Friday prayers at his local mosque. Support Workers record daily care notes within each support plan, ensuring the care provided is continually of a high standard.
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Careers at Jewel
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